Frequently Asked Questions

What materials are used in House of Albela jewellery?

Our jewellery is crafted with attention to detail and design. Please refer to each product page for specific information about materials, plating, stones, and finishes.

Will my jewellery look exactly like the pictures?

We strive to represent every piece accurately. Slight variations in colour and appearance may occur due to lighting, photography, and screen settings.

Is your jewellery suitable for everyday wear?

Many designs can complement everyday outfits as well as special occasions. We recommend following the care instructions provided for each piece.

Can I cancel or modify my order?

Please contact our support team as soon as possible. Cancellation or modification depends on the order's processing and dispatch status.

What if I receive damaged or incorrect jewellery?

Contact our support team as soon as possible with your order number and clear photographs of the item and its packaging so we can assist you.